This was delivered to my room tonight ahead of my meal.
Complimentary of guest relations, the fan stopped working in my room. I left that morning, reported it. Went to the beach.
Not only was it fixed by the time I arrived back. The maid had been and cleaned the room and made my bed.
I got this as a sory gesture. They are so thoughtful.
This hotel and more importantly the staff go above and beyond to please it's guests.
The staff are so friendly always smiling, always say Ola, every time you see them.
So polite they can't do enough for you.
I've never been made to feel so welcome anywhere in my life. ❤️🇲🇽🇲🇽🇲🇽 The resort is divided into 4 sections
La coba - for families and entertainment, has a waterpark loads of children entertainment packages for kids and teens, surrounded by jungle and only 5mins from the beach, best of both worlds. Bar service is very good and they have a sports bar.
Akumal - two 18+ Beach areas as well as adult only bars and dining areas, an infinity pool overlooking the beach and luxury beachfront location ideal for couples.
Tulum - on the beach, great for families, groups and couples alike. Serves excellent food.
Shi khan- Luxury adults only hotel, private hot tubs, surrounded by a large golf course.
All the resorts are linked and can be easily accessed by the provided golf cart style cars that drive back on forth every 10mins.